COVID-19 Information

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COVID-19 Information

Coronavirus COVID-19 Pandemic

This is a very concerning time for everyone right now. We want to reassure you that we are continuing to take the greatest care of our families and arrange funerals in the best possible way. We are keeping up to date with the latest government guidance on funerals and will keep our families informed of any changes.

If someone has passed away at home.

Please contact us at any time, we still cover a 24hr service. We will ask you for the normal information, but we will now also include asking if you know if the deceased or anyone in the property has tested positive for coronavirus. When we arrive, our men will be wearing PPE as a standard precaution, in the event that someone could be asymptomatic. We ask that you follow social distancing whilst our staff are with you.

Arranging the funeral

Where possible we are trying to keep you safe as well as our staff. We will arrange funerals over the phone wherever possible, to minimise contact. Once done we will send the funeral director to your home to hand you the paperwork that has been completed, it will be clearly labelled for you to sign. It is nice for you to meet the funeral director so you know who will be looking after you on the day of the funeral.

If you come to the funeral home to sign the paperwork then you will be asked to wear a mask and sanitise your hands.

All paperwork will be laid out ready for you visit and clearly marked for signing.

  • There are gloves if you wish, masks and automatic hand sanitiser are available in reception.
  • No more than 2 clients may visit the home at any time.
  • We regularly clean all surfaces in the funeral home and use a sanitising fogging machine to sanitise the air.

Note:

During this lockdown we are not offering limousines on funerals. We will bring the hearse to an address should family want to follow to the crematorium.
If the deceased has been tested positive for COVID-19 then due to the airborne nature of the virus we cannot permit visiting in the chapel.
We also cannot take fingerprints for jewellery but you do have the option of ashes into glass keepsakes.

We apologise for any additional stress this may cause but we have a duty of care to you our client and also to the health and safety of our staff.

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