When someone dies at home
If you lose someone at home and the death has been expected, the first thing you will need to do is contact the doctor or GP practice that has been treating your loved one. The GP will come to the house to certify the death, once this has been done you can call Brunel Funeral Directors and we will arrange to bring your loved on into our care. We will aim to be with you as quickly as possible, our funeral director will arrive with our private ambulance and we will always aim to park as close to the property as possible. We will then carry out our duties, quietly and discreetly and always with dignity. Under normal circumstances if your loved one has seen the GP during the last 14 days, the GP will issue the “Medical Cause of Death” . You will need to collect this from the GP rececption and take with you to register the death, normally within 5 days. The registrar will then provide you with the Death Certificate(s).
When someone dies in hospital
When someone passes away in hospital, the hospital will ask you your choice of burial or cremation, this makes a difference to the required legal documents that are completed. They will then arrange the “Medical Cause of Death”, this will normally be . You will need to arrange collection of any belongings from the hospital. You can then inform us to act on your behalf and we will then arrange to bring your loved one into our care and make the arrangements for you.
When someone dies in a nursing home
When a death occurs in a nursing home, you will normally have arranged with the home which funeral directors you wish to be called. The home will arrange everything with the doctor and will call us to bring your loved one into our care.
Following a sudden death
If your loved one suddenly passes away suddenly and unexpectedly, you must first call for an ambulance. The paramedics will verify the death, and if necessary will contact the Police (this is nothing to be concerned about and normal practice). A mortuary team will convey your loved one to a Coroners Mortuary. There, the Coroner will carry out his investigations to find the cause of death. Once the Cornoner has completed his investigation he will send confirmation to us and we can then bring your loved one into our care. Having a sudden death does not stop you from contacting us and having discussions and seeking advice. We will guide you thorugh the process.
Registering the Death
Who should register a death?
The death should be registerd by relative of the deceased. If this is not possible, then someone who was present at the death can also do this. If there are no relatives then the person who takes charge of the arrangements will also be able to do this.
Make an appointment to register the death.
You must make an appointment with the Register Office to register a death. You must register the death within the area that the death occurred and you should register within 5 working days of the death occurring.
For deaths in Bristol you must ring 0117 922 2800 (you can then choose to make an appointment at either Bristol Registrars Office in Corn Street or at Southmead Hospital).
For deaths in South Gloucestershire, please ring 01454 863 140 for an appointment. Civic Centre, High Street, Bristol, BS15 9TR.
For deaths in North Somerset, please ring 01823 282 251 for an appointment. Castlewood, Tickenham Road, Clevedon
Tell Us Once (TUO) service
Following the registration of a death several government departments and local services will need to be told.
Once the death is registered the registrar will issue you with a TUO reference number. You can go online or call the Department for Work and Pensions for free on 0800 083 7308. They will tell most government and local government departments that the death has taken place, on your behalf.
You have 28 days to use this service after registering the death.
You can find out more about the service from the Department for Work and Pensions: Tell Us Once – Gov.uk website