Brunel Independent Funeral Directors

About

About Us – Chris Wilshire and Louise Constable decided after many years of working within the funeral industry and having a huge amount of knowledge and experience, to pull their resources together to open Brunel Funeral Directors. We like to think we are a little different than many other funeral homes, we won’t rush our families, giving you the time you need to make choices that are right for you and your family. We offer a full and transparent service, from our pricing structure, through to our product and services. We will, of course, offer support to our families for as long as is needed after the funeral has taken place. Our team in the office is managed by Jane Wilshire and Kathy Williams who also have many years of experience.
We have a new, modern and contemporary funeral home which is bright and welcoming offering full facilities. We offer a 24hr service, 7 days a week. If you are unable to come to the office, we are available to meet with you at your home at a time to suit you.

Help & Advice

When Someone Dies

When we lose someone we love, there is the immediate sadness, which can often follow with panic and “what do we do now”.
We have given some information below that may help you, but please remember that you can call us at any time of the day or night if you feel panicked or stressed, we are always at the end of the phone for you.
When a death occurs at home or hospital and is expected.

When a death occurs at home or in the hospital

1. If the death occurs at home, the GP needs to be called to come and certify the death. He/she will provide you with a medical cause of death certificate.

2. Make an appointment to register the death. Take along to the appointment any information you can find. i.e birth, marriage certificates. National Insurance Number, pension books etc. All of which will make the process easier.

3. Inform any NOK or relatives if not you.

4. Find a will if possible.

5. Take the “Green Certificate” (the certificate the registrar gives you with the death certificates) to the Funeral Director who will then be able to sit with you to fully make the arrangements for the funeral.

If a death is unexpected

1. Phone the GP, Police or ambulance staff. If the coroner is involved, things may sometimes take a little longer, as a post mortem may be required. The coroner will instruct us when we can collect the deceased, to bring into our care. We will have regular chats to both the coroner and your-self to keep you informed.

If you have any questions, please feel free to call us on 0117 374 2002.

Testimonials

Sally - Bristol

"Dads funeral went really well on Monday. Thank you to you and your staff for your support and organisation of everything."

JE - Bristol

"Dear Louise and Chris

We would like to thank you so much for your help and kindness in arranging Mum’s funeral.

With your help, we managed to arrange the perfect funeral for Mum, light-hearted with a little fun as was her nature, at the same time respecting her strong faith.

Family and friends remarked on what a lovely service it was.

And a special thank you to Chris in the calming kindness shown to us when he came to collect Mum."

RP - Bristol

"I cannot thank Jane and her team at Brunel Independent Funeral Directors enough for all their hard work and support throughout the funeral planning. They made the planning of the funeral lovely and smooth. I was made welcome from the first visit and the service itself was beautifully planned. Thank you again, I would definitely recommend Brunel Funeral Directors!"

SE - Bristol

"We would just like to say a very big Thankyou to you and all your staff for making our mums day so very very special, you really are such caring thoughtful and amazing people we Thank you so much from the bottom of our hearts xxx"

Meet The Team

Louise Constable
Partner

I have been in the funeral industry for approximately 20 years, and I’ve spent most of my time working in Westbury on Trym, Bristol. I have gathered a wealth of knowledge and experience dealing with all areas and aspects of the funeral industry. I am now excited to be able to provide my families with exactly what they choose at a time they want. Being able to provide constant care and advice when needed is a privilege. It is important now for families to find the right price as well as the right service. We are more than happy for people to come along and have an informal chat with us.

Chris Wilshire
Partner

I have been working within the funeral for the last 18 years. I have found this profession is more of a vocation and love to devote my time and experience helping families that need assistance. We are a small funeral home so I will meet you at the funeral home and on the day on the day of the funeral, I will guide you through the funeral.

Jane Wilshire
Funeral arranger

I have worked in the industry for 14 years as a funeral director and funeral arranger. I am excited about this new challenge, offering advice and care as families require. Getting every detail right for my families is imperative, we have one opportunity to carry out a funeral and I and the rest of the team will work hard ensuring we do this.

(Left) Jane Wilshire - Funeral Arranger;
(Centre Back) Louise Constable - Partner;
(Centre Front) Chris Wilshire - Partner;
(Right) Kathy Williams -

Kathy Williams
Funeral Arranger

Kathy probably has the most experience and has been persuaded out of retirement to help the funeral home. “It's going to be a very different company to work for. Being able to offer families the care they need during the funeral process is lovely, but to also be able to continue the care with the family after the service, for as long as they require us is amazing”

Funeral Services

Direct Cremation - £1495

A simple funeral with no fuss. An unattended funeral with no minister, music or attendance. Day, date and time to suit ourselves. All disbursements are included within our fee.

Brunel Cremation

A simple service at either Canford or South Bristol Crematoriums (either 09.00, 09.30 or 10.00 am service – each service time allocated is 30 minutes). £1950.00
A simple service at Westerleigh Crematorium, (either 0900, 09.30 or 10.00 am service – each service time allocated is 30 minutes) £2045.00

Included in the fee, are the following:
Conveyancing the deceased into our care, during normal working hours (an additional fee of £75 will be added outside normal hours within 15mile radius).
Care, preparation, a simple coffin and gown.
Completion of necessary documentation and arrangements.
Cremation to take place on a day, date and time of your, choosing (within the time restrictions listed above).
Crematorium fee and Doctors fee included.
The provision of the hearse, funeral director and bearers on the day of the funeral.
Ashes will be scattered at the crematorium or may be collected within 14 days of the funeral from the crematorium or the funeral home.
Full payment for this service must be made within 72hrs of the arrangements.
Additional charges may apply
Oversize coffin £100
Collection of deceased outside normal office hours £100
Visiting deceased on an evening or weekend (per hour) £ 40
Mileage over the standard 15-mile radius is a fee of £1.70 per mile

Traditional Funeral Services – Bespoke

Our bespoke service allows you a tailor-made funeral. You’re able to choose the products and service that you require. Please click onto the link to give you a full list of services.

Funeral Plans

Many people are now thinking ahead and planning for their funerals. We offer pre-paid funeral plans from Golden Leaves. Taking out a funeral plan takes the burden away from your family, and gives peace of mind.

Benefits of taking a pre-payment plan:
1. Pay for a funeral at today’s prices.
2. A guarantee of nothing more to pay for our services within our control.
3. Being able to reassure your family, they won’t have any worries about your funeral.
4. Financial security, knowing your money is held securely inside a trust until needed.
5. Peace of mind that everything is done
6. Any special requests will be carried out as you wish.

There are sever options of plans from simple to bespoke, and you also have options in which way you decide to pay. Either in one lump, so you can forget about it. Monthly instalments or even a deposit and the balance spread over a term. We are happy to send you information or discuss with you in person, over a cup of tea and with absolutely no pressure.

Other Services

Flowers: We offer all kinds of floral tributes from a simple single flower to a large bespoke arrangement.

Jewellery and keepsakes: A wide range of jewellery and keepsakes are available.

Caskets & Scatter tubes: There is a large choice of caskets from, wooden, stone, granite, paper and glass.

Repatriation: Full repatriation services available.

Masonry: We deal with all types of monumental masonry enquiries.

Contact

Get in touch with us when you're in need of help and support in a difficult time.

Thank you

If you need to contact us immediately,
then call us on 0117 374 2002 (24 hrs a day).

3 Concorde Drive, Westbury on Trym, Bristol, BS10 6PZ
0117 374 2002
admin@brunelfd.co.uk

Privacy policy

INTRODUCTION
This privacy notice provides you with details of how we collect and process your personal data.
BRUNEL FUNERAL DIRECTORS are the data controller and we are responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice).
Our email address is ADMIN@BRUNELFD.CO.UK
Our postal address is 3 CONCORDE DRIVE, WESTBURY ON TRYM, BRISTOL, BS10 6PZ

If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.
It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at ADMIN@BRUNELFD.CO.UK
Sensitive Data
We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.
HOW WE USE YOUR PERSONAL DATA
We will only use your personal data when legally permitted. The most common uses of your personal data are:
• Where we need to perform the contract between us.
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• Where we need to comply with a legal or regulatory obligation
Generally, we do not rely on consent as a legal ground for processing your personal data, other than in relation to sending marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by emailing us at ADMIN@BRUNELFD.CO.UK
Purposes for processing your personal data
Set out below is a description of the ways we intend to use your personal data and the legal grounds on which we will process such data. We have also explained what our legitimate interests are where relevant.
We may process your personal data for more than one lawful ground, depending on the specific purpose for which we are using your data. Please email us at ADMIN@BRUNELFD.CO.UK if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
Purpose/Activity Type of data Lawful basis for processing
To register you as a new customer (a) Identity
(b) Contact Performance of a contract with you
To process and deliver your order including:
(a) Manage payments, fees and charges
(b) Collect and recover money owed to us (a) Identity
(b) Contact
(c) Financial
(d) Transaction
(e) Marketing and Communications (a) Performance of a contract with you
(b) Necessary for our legitimate interests to recover debts owed to us
To manage our relationship with you which will include:
(a) Notifying you about changes to our terms or privacy policy
(b) Asking you to leave a review or take a survey (a) Identity
(b) Contact
(c) Profile
(d) Marketing and Communications (a) Performance of a contract with you
(b) Necessary to comply with a legal obligation
(c) Necessary for our legitimate interests to keep our records updated and to study how customers use our products/services
To enable you to partake in a prize draw, competition or complete a survey (a) Identity
(b) Contact
(c) Profile
(d) Usage
(e) Marketing and Communications (a) Performance of a contract with you
(b) Necessary for our legitimate interests to study how customers use our products/services, to develop them and grow our business
To administer and protect our business and our site (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) (a) Identity
(b) Contact
(c) Technical (a) Necessary for our legitimate interests for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise
(b) Necessary to comply with a legal obligation
To deliver relevant content and advertisements to you and measure and understand the effectiveness of our advertising (a) Identity
(b) Contact
(c) Profile
(d) Usage
(e) Marketing and Communications
(f) Technical Necessary for our legitimate interests to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences (a) Technical
(b) Usage Necessary for our legitimate interests to define types of customers for our products and services, to keep our site updated and relevant, to develop our business and to inform our marketing strategy
To make suggestions and recommendations to you about goods or services that may be of interest to you (a) Identity
(b) Contact
(c) Technical
(d) Usage
(e) Profile Necessary for our legitimate interests to develop our products/services and grow our business
Marketing communications
You will receive marketing communications from us if you have:
1. requested information from us or purchased goods or services from us; or
2. if you provided us with your details and ticked the box at the point of entry of your details for us to send you marketing communications; and
3. in each case, you have not opted out of receiving that marketing.
We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.
You can ask us or third parties to stop sending you marketing messages at any time by emailing us at ADMIN@BRUNELFD.CO.UK at any time.
Where you opt-out of receiving our marketing communications, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions.
DISCLOSURES OF YOUR PERSONAL DATA
We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 2 above:
• Service providers who provide IT and system administration services.
• Professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
• HM Revenue & Customs, regulators and other authorities based in the United Kingdom and other relevant jurisdictions who require reporting of processing activities in certain circumstances.
• Third parties to whom we sell, transfer, or merge parts of our business or our assets.
We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.
INTERNATIONAL TRANSFERS
We share your personal data within our group of companies which involves transferring your data outside the European Economic Area (EEA).
Countries outside of the European Economic Area (EEA) do not always offer the same levels of protection to your personal data, so European law has prohibited transfers of personal data outside of the EEA unless the transfer meets certain criteria.
Many of our third parties service providers are based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA.
Whenever we transfer your personal data out of the EEA, we do our best to ensure a similar degree of security of data by ensuring at least one of the following safeguards is implemented:
• We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission; or
• Where we use certain service providers, we may use specific contracts or codes of conduct or certification mechanisms approved by the European Commission which give personal data the same protection it has in Europe; or
• Where we use providers based in the United States, we may transfer data to them if they are part of the EU-US Privacy Shield which requires them to provide similar protection to personal data shared between Europe and the US.
If none of the above safeguards is available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time.
Please email us at ADMIN@BRUNELFD.CO.UK if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.
DATA SECURITY
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know such data. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
DATA SECURITY
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
By law, we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.
In some circumstances you can ask us to delete your data: see below for further information.
In some circumstances, we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
YOUR LEGAL RIGHTS
Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:
• Request access to your personal data.
• Request correction of your personal data.
• Request erasure of your personal data.
• Object to processing of your personal data.
• Request restriction of processing your personal data.
• Request transfer of your personal data.
• Right to withdraw consent.
You can see more about these rights here
If you wish to exercise any of the rights set out above, please email us at ADMIN@BRUNELFD.CO.UK
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
REVISION: REVISION 1
DATE: 24 JANUARY 2020
AUTHOR: LOUISE CONSTABLE, DIRECTOR
BRUNEL FUNERAL DIRECTORS – GDPR EU Data Privacy Notice