My husband suddenly passed away, both our families live abroad, and losing a loved one – especially during the difficult times of a pandemic – is something even more difficult than usual. I knew that only an independent and local Funeral Director would be able to help me out, given my dislike of the commercial approach to funerals. I came across Brunel FD and from the very first chat, I felt as reassured as possible in such circumstances. What I value the most is how supportive Louise and Chris were, as they have taken the time to listen to me and to get an insight into the human being my husband was. They arranged a service which was meaningful to us and that was exactly what I wanted. Claire – the celebrant – was also so caring and took the time to learn polish words to make my husband’s family and heritage part of the service. Three months down the line, they’re still there for me and there is no price to pay for that. I would 100 percent recommend them.